Notice Regarding Housing Inspections for Multi-Family Housing Programs & COVID-19 (Coronavirus)

March 16, 2020

Notice Regarding Housing Inspections for Multi-Family Housing Programs & COVID-19 (Coronavirus)

March 16, 2020 – New Hampshire Housing is committed to ensuring the health and well-being of all those it serves, including residents, staff and business partners. This is especially the case given the outbreak of COVID-19 (Coronavirus), and we are monitoring the situation very closely.

As of this date, New Hampshire Housing is suspending all physical inspections associated with its multi-family housing financing programs including PBCA, LIHTC, HOME, HTF, and FHA Risk Sharing insurance.

Additionally, it is our intention to allow for flexibility in the timeline for completing the entire review process (including desk compliance review/file review). Most of our staff is working remotely and can review files submitted electronically. Accordingly, we ask that you electronically submit files associated with asset management and compliance to the extent of your ability. Your Asset Manager will be contacting you to discuss electronic file submission so we can ensure that your submissions are secure and the organization of your submissions is practical and orderly to allow for remote review.

Where there is an urgent or vital circumstance or reason to believe that there is a threat to life or property, we will continue to conduct physical inspections/investigations at your property. This may occur if we are alerted to a life safety concern by an owner/agent or a tenant complaint. New Hampshire Housing inspectors are equipped with safety equipment such as masks, gloves, hand sanitizers, and disinfectant wipes, and have been trained in best practices for conducting inspections. Our staff will not come to your property if they are exhibiting symptoms of any illness.  

Finally, please understand that as we contend with the new imperative to limit the spread of this virus, most of our staff is working remotely. This may have some impact on our business practices. Please refer to the announcement for additional information. If you have specific questions about how COVID-19 will affect your business with us, please contact us.

The COVID-19 outbreak is of great concern to all of us. We are closely monitoring developments. Our goal is to maintain everyone’s safety.

New Hampshire has a 2-1-1 hotline to handle all COVID-19 related calls from residents. According to the NH Department of Health and Human Services, the hotline provides the most up-to-date and accurate information about the presence of Coronavirus in New Hampshire.

If you have questions, please contact us at multifaminfo@nhhfa.org  or 603-310-9272, or contact your Asset Manager directly.